Burning Questions?
We have the answers.

Popular Questions

Who delivers?

One of our friendly couriers will delivery your order.  We are safe and discrete (no obvious markings, clothing, or packaging).

Where do you deliver?

On-demand (1-hour) delivery: All of Downtown Toronto (10KM radius from distribution HUB – 1567 Dundas street West).

Downtown (1 hour delivery)

  • M6 is $20 min purchase for free delivery
  • M5 is $30 min purchase for free delivery
  • M4 & M8 $50 min purchase for free delivery

Under the minimum order spend will be a $5 fee.

Shipping - Ontario
(excluding postals for 1 hr delivery)

  • $40 min for free shipping province-wide

Or put your address in here to find your coverage here.

Do I need to be home when my order arrives?

Yes, due to ON cannabis law you must be home/present at the time of delivery to receive your on-demand delivery/shipment and present your identification. We make it super easy by giving you ample notice ahead of your planned delivery window. You’ll receive a tracking link on the day of your delivery. If for some reason you can’t make your delivery, please call us to reschedule. ( 416-792-2447)

Will delivery be discreet?

Yes.  We utilize low profile vehicles and packaging.

How do I schedule my delivery?

At checkout, you can select a date and time frame. Deliveries are made from 9AM until 11PM daily. We ship out any mail orders daily.

Are there any delivery fees?

We offer free delivery with order minimums!

Downtown (1 hour delivery)

  • M6 is $20 minimum purchase for free delivery
  • M5 is $30 minimum purchase for free delivery
  • M4 & M8 $50 minimum purchase for free delivery

Under the minimum order spend will be a $5 fee.

Shipping - Ontario
(excluding postals for 1 hour delivery)

  • $40 order minimum for free shipping province wide (otherwise standard shipment fees will apply)

Are taxes included in the purchase price?

No, taxes (HST 13%) are additional to the listed price.

Are you licensed?

Kindling is a fully licensed CROL (Cannabis Retail Operators’ License) entity operating within all provincial guidelines outlined by the OCS (Ontario Cannabis Store) and AGCO (Alcohol & Gaming Commission of Ontario).

What is your refund policy?

Due to cannabis law, we do not allow returns or substitutions of products to Kindling or any Kindling brand partners and/or vendors. If you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any Product, please contact us athello@shopkindling.ca. We must receive notice of a damaged or incomplete shipment within two (2) weeks of receipt of your box (date based on delivery confirmation receipt). Any refunds or replacements will be handled on a case-by-case basis.

How can I contact you?

  1. Call 416-792-2447 anytime 9AM – 11PM EST
  2. E-mail hello@shopkindling.ca

What is your license number?

CROL1197718 

Is the packaging recyclable?

Yes! Kindling uses only 100% recyclable materials for our discrete packaging. It’s made out of 100% recycled material and all of the ink used is soy-based and non-toxic.